图书情报工作

图书情报工作 >

2026 , Vol. 70 >Issue 10: 3 - 18

DOI: https://doi.org/10.13266/j.issn.0252-3116.2026.10.001

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AI数字人赋能图书馆服务创新研究

  • 曹高辉 ,
  • 董焕晴
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  • 1华中师范大学信息管理学院 武汉 430079;
    2数据治理与智能决策研究中心 武汉 430079
曹高辉，教授，博士，博士生导师;董焕晴，博士研究生，通信作者，E-mail:donghuanqing13@163.com。

收稿日期: 2025-08-26

  修回日期: 2025-11-06

  网络出版日期: 2026-05-07

基金资助

本文系华中师范大学中央高校基本科研业务费项目“大语言模型驱动的半导体产业科技预测及政策引导研究”（项目编号：CCNU24JC034）研究成果之一。

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Research on AI Digital Humans Empowering Library Service Innovation

  • Cao Gaohui ,
  • Dong Huanqing
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  • 1 School of Information Management, Central China Normal University, Wuhan 430079;
    2 Center for Data Governance and Intelligent Decision Making, Wuhan 430079
Cao Gaohui, Professor, PhD, Doctoral Supervisor; Dong Huanqing, Doctoral Candidate, Corresponding Author, E-mail: donghuanqing13@163.com.

Received date: 2025-08-26

  Revised date: 2025-11-06

  Online published: 2026-05-07

Supported by

This work is supported by the Fundamental Research Funds for the Central Universities of Central China Normal University, titled “Research on Technology Prediction and Policy Guidance in the Semiconductor Industry Driven by Large Language Models” (Grant No. CCNU24JC034).

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摘要

[目的/意义]通过探究AI数字人赋能图书馆服务创新的路径、挑战与发展策略，为图书馆智能化升级与智慧服务体系建设提供理论支撑与实践参考，推动智慧图书馆建设的创新发展。[方法/过程]在文献调研的基础上，首先梳理AI数字人的定义、特征与技术架构，阐明其在图书馆服务中的多维价值；其次，从图书馆服务类别与多元主体需求出发，明确AI数字人嵌入图书馆服务的逻辑路径。最后，通过分析图书馆在引入AI数字人前后面临的挑战，提出AI数字人赋能图书馆服务的发展策略。[结果/结论]研究发现，在逻辑路径方面，AI数字人嵌入图书馆服务的逻辑路径分为AI数字人赋能图书馆服务类别划分、AI数字人智能内核配置、AI数字人角色类型构建、AI数字人服务场景适配与能力演化四个阶段，呈现出由功能集成到情境融合的特征；在服务场景方面，AI数字人服务场景可概括为咨询接待、导览与空间引导、学术研究与知识发现、教学与辅导、陪伴与心理互动及品牌传播与文化互动六类典型场景，不同场景在服务内容上各具侧重。在发展策略方面，提出推进模块化开发、夯实数据基础与推动试点部署三项发展策略，以促进AI数字人与图书馆服务的深度融合。

关键词： AI数字人; 图书馆服务; 服务创新; 图书馆智能服务

本文引用格式

曹高辉 , 董焕晴 . AI数字人赋能图书馆服务创新研究[J]. 图书情报工作, 2026 , 70(10) : 3 -18 . DOI: 10.13266/j.issn.0252-3116.2026.10.001

Abstract

[Purpose/Significance] This study explores the pathways, challenges, and development strategies of AI digital humans empowering library service innovation, aiming to provide theoretical support and practical guidance for the intelligent upgrading and smart service system construction of libraries, and to promote the innovative development of smart libraries. [Method/Process] Based on a comprehensive literature review, this study first reviewed the definition, characteristics, and technical architecture of AI digital humans, clarifying their multidimensional value in library services. Second, from the perspectives of library service categories and diverse user needs, it identified the logical path through which AI digital humans are embedded in library services. Finally, by analyzing the challenges libraries faced during the pre-introduction and post-introduction of AI digital humans, the study proposed corresponding development strategies for AI-driven library service innovation. [Result/Conclusion] The findings reveal that the logical path of AI digital human integration into library services comprises four progressive stages: classification of AI-enabled library service categories, configuration of intelligent cores, construction of role types, and adaptation and evolution of service scenarios and capabilities, demonstrating a transition from functional integration to contextual fusion. In terms of service scenarios, AI digital human applications can be categorized into six typical contexts: user consultation and reception, navigation and spatial guidance, academic research and knowledge discovery, teaching and tutoring, companionship and psychological interaction, and brand communication and cultural engagement, each with distinctive service emphases. In terms of development strategies, the study proposes three key approaches, promoting modular development, consolidating data foundations, and advancing pilot implementation, to facilitate the deep integration of AI digital humans into library services.

Key words： AI digital human; library services; service innovation; intelligent library services

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