图书情报工作 ›› 2016, Vol. 60 ›› Issue (13): 91-99,108.DOI: 10.13266/j.issn.0252-3116.2016.13.012

• 情报研究 • 上一篇    下一篇

高校图书馆用户OPAC检索失败应对方式及启示——以北京师范大学图书馆为例

王凯飞1, 黄崑1, 陈佳琦1, 吴英梅2, 郭建峰2   

  1. 1. 北京师范大学政府管理学院 北京 100875;
    2. 北京师范大学图书馆 北京 100875
  • 收稿日期:2016-05-20 修回日期:2016-06-24 出版日期:2016-07-05 发布日期:2016-07-05
  • 通讯作者: 黄崑(ORCID:0000-0003-0850-7263),教授,博士,通讯作者,E-mail:huangkun@bnu.edu.cn
  • 作者简介:王凯飞(ORCID:0000-0002-9150-7733),硕士研究生;陈佳琦(ORCID:0000-0003-2443-2652),本科生;吴英梅(ORCID:0000-0002-5876-5386),研究馆员,硕士;郭建峰(ORCID:0000-0001-7082-9816),副研究馆员,硕士
  • 基金资助:
    本文系中央高校基本科研业务费专项资金资助项目“基于日志的高校图书馆用户检索行为研究”(项目编号:SKZZY2015089)成果之一。

Research on the Coping Strategy with Failed Queries in OPAC Searching at University Library: A Case Study of Beijing Normal University Library

Wang Kaifei1, Huang Kun1, Chen Jiaqi1, Wu Yingmei2, Guo Jianfeng2   

  1. 1. School of Government, Beijing Normal University, Beijing 100875;
    2. Beijing Normal University Library, Beijing 100875
  • Received:2016-05-20 Revised:2016-06-24 Online:2016-07-05 Published:2016-07-05

摘要: [目的/意义] 探讨高校用户使用图书馆OPAC系统遭遇检索失败时提问调整的应对方式。[方法/过程] 以北京师范大学图书馆为例,收集并对OPAC日志数据进行编码,分析用户采取停止检索、平移、泛化、专指及混合方式调整应对失败的情况。[结果/结论] 仅有十分之一的调整不做任何努力直接停止检索;在进行应对的情况中,平移调整最为常见(占44.2%),其次是泛化调整(占24.4%),专指与混合调整的情况比较少见。最后,从用户检索技巧培训和系统改进方面提出对策和建议。

关键词: 检索失败应对, OPAC日志, 高校图书馆, 提问调整

Abstract: [Purpose/significance] This paper discusses the coping strategy with failed queries in OPAC searching at a university library.[Method/process] It collected OPAC log from Beijing Normal University library. Then it coded each query reformulation on the basis of five strategies, including stopping, parallelism, generalization, specification and combination.[Result/conclusion] Only 10% of the reformulation was labeled to stopping searching. 44.2% of the reformulation were to take parallelism strategy, which followed by the generalization (24.4%). Not many users narrowed their queries or used more than one strategy at one time. Finally, it provides suggestions to strengthen user training and promote OPAC system.

Key words: coping strategy with failed queries, OPAC log, university library, query reformulation

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