收稿日期: 2014-10-09
修回日期: 2014-11-20
网络出版日期: 2014-12-05
基金资助
本文系国家社会科学基金项目"基于用户感知的移动图书馆服务质量评价及提升策略研究"(项目编号:13BTQ026)研究成果之一.
The Measurement and Analysis of User Experience in Mobile Library Platform
Received date: 2014-10-09
Revised date: 2014-11-20
Online published: 2014-12-05
沈军威 , 倪峰 , 郑德俊 . 移动图书馆平台的用户体验测评[J]. 图书情报工作, 2014 , 58(23) : 54 -60 . DOI: 10.13266/j.issn.0252-3116.2014.23.008
ser experience is supposed to directly affect users' acceptance and satisfaction of the mobile library platform. On the basis of analyzing the connotation of user experience in mobile library platform, this paper puts forward some systematic indicators that quantitatively measure the user experience in mobile library platform. Then, through some testing tasks and a questionnaire, we analyze the current situation of user experience on the existing functions of mobile library platform. The results show that the overall evaluation is positive, whereas it is not high in terms of evaluating the technology and interactive experience. Also there are some differences in the specific experience of the users whose using time is different. According to the investigation, this paper proposes some suggestions in order to realize the further development of mobile library platform. For example, the mobile library platform should focus on the integration among various service modules to enhance the overall user experience, especially improving the interaction experience.
Key words： user experience; mobile library; mobile service
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