[目的/意义]图书馆焦虑是读者进入图书馆时产生的一种不适的感受或情绪状态，对图书馆资源的有效利用产生不利影响。科学测量并探究公共阅览情境下读者焦虑水平及其影响因素，有助于改善读者服务工作，提高服务效能。[方法/过程]采用文献调查、问卷调查等方法，基于公共阅览情境，对现有图书馆焦虑量表进行修订。修订后的量表具有良好的信效度，以此作为测量工具从图书馆素养、情感、资源质量和资源获取4个维度对读者焦虑情绪展开测评。[结果/结论]研究表明，读者在使用公共图书馆的过程中确实存在一定焦虑情绪，在资源获取方面的焦虑程度最高。读者的焦虑程度受年龄、受教育程度和到馆频次等因素影响。本研究提出通过开展读者培训、加强人性化服务建设、推广移动查询以及改进指引标识等工作以缓解读者在各个维度的焦虑程度。
[Purpose/significance] Library anxiety has negative effects on the effective use of the library. The research aims to explore readers' library anxiety and its influencing factors, in order to enhance quality and efficiency of readers' service. [Method/process] With literature survey, questionnaire, and mathematical statistics method, the research revises Library Anxiety Scale under public reading circumstances. The research uses the revised scale which has good reliability and validity to explore readers' library anxiety from 4 dimensions including library literacy, emotion, and resources quality and resources access. [Result/conclusion] The result shows that readers' library anxiety is at medium-low level. Readers experience the highest level of library anxiety in the dimension of resources access. Readers' age, education, the frequency of library usage are related to the level of library anxiety. Based on the results, this research proposes to conduct reader training, strengthen humanized services, promote mobile queries and improve guidance signs to relieve readers' anxiety from all dimensions.
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