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突发公共事件信息公开质量与公开效果作用关系双路径模型构建——有调节中介效应模型

  • 刘冰 ,
  • 温家鑫 ,
  • 刘禹宏 ,
  • 李松涛
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  • 天津师范大学管理学院 天津 300387
刘冰,院长,教授,博士,博士生导师,E-mail:brother_lb@126.com;温家鑫,硕士研究生;刘禹宏,博士研究生;李松涛,讲师,博士。

收稿日期: 2025-07-07

  修回日期: 2025-09-24

  网络出版日期: 2026-07-13

基金资助

国家社会科学基金重大项目“国家重大突发事件信息公开质量研究”(项目编号:20&ZD141)研究成果之一。

Construction of a Dual Path Model for the Relationship of the Quality and Effectiveness of Information Disclosure in Public Emergency: Moderated Mediation Effect Model

  • Liu Bing ,
  • Wen Jiaxin ,
  • Liu Yuhong ,
  • Li Songtao
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  • School of Management, Tianjin Normal University, Tianjin 300387
Liu Bing, Dean, Professor, PhD, Doctoral Supervisor, E-mail: brother_lb@126.com; Wen Jiaxin, Master's Candidate; Liu Yuhong, Doctoral Candidate; Li Songtao, Lecturer, PhD.

Received date: 2025-07-07

  Revised date: 2025-09-24

  Online published: 2026-07-13

Supported by

This work is supported by the National Social Science Fund of China key project titled “Research on the Quality of Information Disclosure for Major National Emergencies” (Grant No. 20&ZD141).

摘要

[目的/意义]突发公共事件中,信息公开作为各级政府应急管理与风险应对的重要手段和方式,其质量与效果间的有机关联直接关系到政府与公众间的信任构建及应急管理工作和事件治理成效。因此,针对两者间作用关系机理的研究对提升公开效果、提高政府应急处理能力具有重要参考价值。[方法/过程]运用PLS结构方程方法,在以基于信息传播理论和信息质量理论所建构的公众特质和外部情境为调节变量、以公众认知与情感为中介变量的突发公共事件信息公开质量与公开效果双路径假设模型检验基础上,探讨突发公共事件信息公开中信息表达质量对信息受众的影响,以此分析信息公开质量对信息公开效果的作用机制。[结果/结论]研究发现,突发公共事件信息公开质量与公开效果间呈现“社会中心性”和“阐释共同体”的复杂关联,而信息公开效果是公众有限理性信息行为的结果。信息表达质量在信息公开质量和效果间发挥着关键性作用。

本文引用格式

刘冰 , 温家鑫 , 刘禹宏 , 李松涛 . 突发公共事件信息公开质量与公开效果作用关系双路径模型构建——有调节中介效应模型[J]. 图书情报工作, 2026 , 70(14) : 3 -13 . DOI: 10.13266/j.issn.0252-3116.2026.14.001

Abstract

[Purpose/Significance] In public emergency, as an important means and approach for emergency management and risk response at all levels of government, the organic correlation between the quality and effectiveness of information disclosure directly affects the trust building between the government and the public, as well as the effectiveness of emergency management and event governance. Therefore, research on the mechanism of the interaction between the two has important reference value for improving the effectiveness of information disclosure and enhancing the government’s emergency response capabilities. [Method/Process] Using the PLS structural equation method, on the basis of testing the dual path hypothesis model of the quality and effectiveness of information disclosure in public emergency, which is constructed based on information dissemination theory and information quality theory, with public characteristics and external context as moderating variables and public cognition and emotion as mediating variables, explore the impact of information expression quality on information audiences in the disclosure of sudden public events, and analyze the mechanism by which information disclosure quality affects the effectiveness of information disclosure. [Result/Conclusion] Research has found that there is a complex relationship between the quality and effectiveness of information disclosure in public emergency, characterized by social centrality and interpretive community. The effectiveness of information disclosure is the result of limited rational information behavior by the public. The quality of information expression plays a crucial role in the relationship between the quality and effectiveness of information disclosure.

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