基于需求驱动下的档案用户服务期望与服务 质量关系模型构建
邓君, 张巨峰, 孟欣欣, 宋雪雁
The Model Construction of the Relationship Between Users' Expectations and the Archives Service Quality Based on the Users' Demand
Deng Jun, Zhang Jufeng, Meng Xinxin, Song Xueyan
图书情报工作
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2016, (16): 14
-25
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DOI: 10.13266/j.issn.0252-3116.2016.16.002
