政务微信公众号服务质量评价指标体系构建及实证研究
李宗富, 张向先
Construction of Evaluation Index System and Empirical Research on the Service Quality of Government WeChat Official Accounts
Li Zongfu, Zhang Xiangxian
图书情报工作
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2016, (18): 79
-88
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DOI: 10.13266/j.issn.0252-3116.2016.18.010
