公共档案馆用户感知服务质量评价指标体系研究

邓君, 孟欣欣, 沈涌, 孙振嘉

Research on User Perceived Service Quality Evaluation Index System of Public Archives

Deng Jun, Meng Xinxin, Shen Yong, Sun Zhen

图书情报工作 . 2018, (1): 6 -14 . DOI: 10.13266/j.issn.0252-3116.2018.01.001