基于MUSA模型的政府网站知识服务质量用户满意度实证研究
宋雪雁, 张祥青, 管丹丹, 王萍, 李溪萌, 刘伟利
An Empirical Research on Customer Satisfaction of Government Websites' Knowledge Service Quality Based on MUSA Model
Song Xueyan, Zhang Xiangqing, Guan Dandan, Wang Ping, Li Ximeng, Liu Weili
图书情报工作
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2018, (23): 32
-42
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DOI: 10.13266/j.issn.0252-3116.2018.23.004
