The Theory of "Satisfaction Mirror" and the Measurement and Improvement of the Library Service Quality

Guo Yunpeng, Xu Baoxiang

Library and Information Service ›› 2015, Vol. 59 ›› Issue (1) : 23-32,55.

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Library and Information Service
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Library and Information Service ›› 2015, Vol. 59 ›› Issue (1) : 23-32,55. DOI: 10.13266/j.issn.0252-3116.2015.01.003

The Theory of "Satisfaction Mirror" and the Measurement and Improvement of the Library Service Quality

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{{article.zuoZheEn_L}}. {{article.title_en}}[J]. {{journal.qiKanMingCheng_EN}}, 2015, 59(1): 23-32,55 https://doi.org/10.13266/j.issn.0252-3116.2015.01.003

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