Study on Critical Factors of Digital Reference Service Quality Based on Kano Model

Tang Na

Library and Information Service ›› 2016, Vol. 60 ›› Issue (18) : 63-70.

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Library and Information Service
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Library and Information Service ›› 2016, Vol. 60 ›› Issue (18) : 63-70. DOI: 10.13266/j.issn.0252-3116.2016.18.008

Study on Critical Factors of Digital Reference Service Quality Based on Kano Model

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{{article.zuoZheEn_L}}. {{article.title_en}}[J]. {{journal.qiKanMingCheng_EN}}, 2016, 60(18): 63-70 https://doi.org/10.13266/j.issn.0252-3116.2016.18.008

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