Toward Total Quality Management-Using SERVQUAL to Measure Library Service Quality

Xu Ling, Wang Li, Zhou Congjun

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Library and Information Service ›› 2001, Vol. 45 ›› Issue (5) : 76-79.

Toward Total Quality Management-Using SERVQUAL to Measure Library Service Quality

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{{article.zuoZheEn_L}}. {{article.title_en}}[J]. {{journal.qiKanMingCheng_EN}}, 2001, 45(5): 76-79

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