Application of Focus Group in SERVQUAL according to American Library’s Practice

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Library and Information Service ›› 2006, Vol. 50 ›› Issue (08) : 124-127.

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{{article.zuoZheEn_L}}. {{article.title_en}}[J]. {{journal.qiKanMingCheng_EN}}, 2006, 50(08): 124-127

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