Mystery Customer Method: Countermeasures Against the Localization Constraints of LibQUAL+®

Zhang Yanfang

Library and Information Service ›› 2010, Vol. 54 ›› Issue (09) : 35-38.

PDF(429 KB)
PDF(429 KB)
Library and Information Service ›› 2010, Vol. 54 ›› Issue (09) : 35-38.

Mystery Customer Method: Countermeasures Against the Localization Constraints of LibQUAL+®

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{{article.zuoZheEn_L}}. {{article.title_en}}[J]. {{journal.qiKanMingCheng_EN}}, 2010, 54(09): 35-38

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