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Survey on Reader Satisfaction in University Library——Taking Heilongjiang University as an Example
Received date: 2012-08-18
Revised date: 2012-09-20
Online published: 2013-01-20
Based on the questionnaire survey data, and using the LibQUAL+ model and quadrant analysis method, this paper takes Heilongjiang university students as research object, investigates and analyzes their satisfaction to all aspects of library from the perspective of information demand. The result shows that library information service is the core focus of university student users. Through revealing the relevant factors of reader satisfaction degree of Heilongjiang university library, this paper provides the reference for the related theory research and practice application of reader satisfaction of university libraries from the perspective of users' information demand.
Key words： academic library; reader satisfaction; LibQUAL+ model
Wang Yu , Bi Qiang , Li Ying . Survey on Reader Satisfaction in University Library——Taking Heilongjiang University as an Example[J]. Library and Information Service, 2013 , 57(02) : 57 -63 . DOI: 10.7536/j.issn.0252-3116.2013.02.012
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