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Issues and Countermeasures in Service Design of Human Library
Received date: 2012-12-05
Revised date: 2013-02-11
Online published: 2013-02-20
Based on the analysis of Human Library service in Chinese libraries, this paper summarizes the issues in the application, which are the lack of an unified organization, unclear resource construction and save mode, the lack of service quality evaluation standard. It analyzes the causes of those problems above,and puts forward the countermeasures which are the Human Library service management system, Living Book preservation mechanism, Human Library service evaluation system and the Human Library service design ideas. Those countermeasures will promote the application of Human Library service in the libraries and enhance Human Library service quality in Chinese libraries.
Key words： human library; service design; library service; user service
Zeng Ting . Issues and Countermeasures in Service Design of Human Library[J]. Library and Information Service, 2013 , 57(04) : 84 -89 . DOI: 10.7536/j.issn.0252-3116.2013.04.015
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