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Study on Interaction Mechanism Between Enterprise Knowledge Management and Service Innovation
Received date: 2012-06-20
Revised date: 2012-11-16
Online published: 2013-03-05
Firstly, this paper reviews the research status of the relationship between knowledge management and service innovation. Then it defines the knowledge factors and service factors of service innovation. According to "PSCA" theory of knowledge management, this paper deeply analyzes the interaction mechanism between knowledge management and service innovation from two perspectives, which are how knowledge management drives the service innovation and how service innovation promotes knowledge management. At last, it makes the practical analysis of interaction mechanism between them by taking Lenovo China for example.
Wang Na . Study on Interaction Mechanism Between Enterprise Knowledge Management and Service Innovation[J]. Library and Information Service, 2013 , 57(05) : 32 -37 . DOI: 10.7536/j.issn.0252-3116.2013.05.006
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