Library and Information Service >
2013 >Issue 07: 23 - 28
Research on Public’s Demands for Government Information Disclosure Based on KANO Model
Received date: 2013-02-27
Revised date: 2013-03-20
Online published: 2013-04-05
Randomly selecting 300 people in Nanjing and Beijing,the paper makes an investigation on the hierarchy of needs for contents and means of government information disclosure using KANO model. The result shows: government regulators must firstly meet the people's basic needs; secondly try their best to meet the people's expected demands, and priorities are established by the contribution of satisfactory degree when it is necessary; lastly pay close attention to meet the people's attractive demands with the people's basic and expected demands truly met. Furthermore, corresponding countermeasures are put forward to improve public satisfaction of government information disclosure according to the hierarchy of needs.
Key words： government information; information disclosure; public demands; KANO model
Shao Weibo , Wei Dan , Liu Lei . Research on Public’s Demands for Government Information Disclosure Based on KANO Model[J]. Library and Information Service, 2013 , (07) : 23 -28 . DOI: 10.7536/j.issn.0252-3116.2013.07.004
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