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Reconstruction from the Reference to the Knowledge Consulting Service Ability
Received date: 2013-05-07
Revised date: 2013-06-08
Online published: 2013-06-20
This paper reveals the challenges of knowledge consulting service of university libraries in terms of planning strategy, business model, and personnel quality, elaborates the necessity of transition from the reference service to knowledge service competence reengineering, meeting the need of knowledge service innovation, resource discovery, and discipline construction in university libraries, and puts forward the implementing scheme of six ability of recreating knowledge consulting services, namely the demand analysis, the user discrimination ability of communication skills, information analysis ability, knowledge mining tool using ability, team cooperation ability, innovation ability to judge the rapid reaction, in order to provide better service to the academic users.
Zhu Xiaoxiao . Reconstruction from the Reference to the Knowledge Consulting Service Ability[J]. Library and Information Service, 2013 , 57(12) : 67 -71 . DOI: 10.7536/j.issn.0252-3116.2013.12.012
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