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Analysis on Dissimilarities among the Evaluation Models of Library Readers Satisfaction Degree
Received date: 2013-06-10
Revised date: 2013-06-10
Online published: 2013-07-20
Through literatures surveying, we found that the current evaluation models of library readers satisfaction are mainly built based on SERVQUAL、LibQUAL+TM、Rodski Group、AHP and ACSI. This paper makes a comprehensive comparison among these models from their backgrounds, scale set, weight set, applicability as well as advantages and disadvantages. Then we can get the dissimilarities among these evaluation models. In the research, we find that the most obvious dissimilarities are their scales and applicability; Different evaluation models have different focuses in the measurement process and results.
Li Zhifang , Deng Zhonghua . Analysis on Dissimilarities among the Evaluation Models of Library Readers Satisfaction Degree[J]. Library and Information Service, 2013 , 57(14) : 50 -55,133 . DOI: 10.7536/j.issn.0252-3116.2013.14.008
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