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An Experimental Study to Understand the Public Information Requirements by Analyzing the Questions and Answers Posted on Online Q&A Community in Time of Public Emergency——Base on Inferior Capsule Event
Received date: 2013-07-01
Revised date: 2013-07-14
Online published: 2013-08-05
This paper first proposes an analysis framework which can be used to analyze the netizens' information requirements in public emergency. And the experimental data come from online questions and answers community. The experimental result indicated that this framework is feasible and effective. From the citing data, it can be conclude that our countries' netizens rarely cited the information from government's web site, nonprofit organizations' web site and web news in their answers. The main concern which public expressed in their posted message is physiological needs and security requirements. It is hoped that these results have some references for crisis communication.
Li Gang , Chen Jinghao . An Experimental Study to Understand the Public Information Requirements by Analyzing the Questions and Answers Posted on Online Q&A Community in Time of Public Emergency——Base on Inferior Capsule Event[J]. Library and Information Service, 2013 , 57(15) : 108 -115 . DOI: 10.7536/j.issn.0252-3116.2013.15.017
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