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Users’ Demands and Development Suggestions on Mobile library Services
Received date: 2014-02-27
Revised date: 2014-03-20
Online published: 2014-04-05
An investigation on users' demands is the important foundation to improve service level of the mobile library platform. The survey is conducted as User Demand Study, which focuses on user purposes, the importance of service items, user preferences, and the perception of discontents of mobile libraries. The results indicate that there are some differences among users in the importance, preferences and dissatisfied factors of these service items. Also there are some differences existing in different gender and education levels. According to the investigation, this paper proposes some suggestions on improving mobile library platform and promoting its services. For example, based on user experience, the library can enrich the resources, and optimize the service items. At the same time, the mobile library can attract more users to use through the innovation of the generalized forms.
Key words： mobile library; user demand; mobile information service
Zheng Dejun , Shen Junwei , Zhang Zhenghui . Users’ Demands and Development Suggestions on Mobile library Services[J]. Library and Information Service, 2014 , 58(07) : 46 -52 . DOI: 10.13266/j.issn.0252-3116.2014.07.008
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