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Research on Knowledge Service Capacity Evaluation of Collaborative Digital Reference System in Libraries
Received date: 2014-06-09
Revised date: 2014-07-25
Online published: 2014-09-05
The paper constructs the evaluation index system of knowledge service capacity on the basis of analyzing the factors that affect it, including 5 first level indexes, 22 two level indexes and 50 three level indexes, and confirms a relatively objective evaluation method by the practical investigation. Through the design of "Expert Questionnaire on Evaluation Index System of Knowledge Service", it makes a questionnaire survey to determine the weight of each index, and amends some indexes. Then it selects four domestic and foreign large cooperative reference systems: the CORS (Collaborative Online Reference Services) platform of the Shanghai Central Library, National Library Reference Services Alliance and Ask Us 24/7, AskColorado, and analyzes them be the new index system. The evaluation results are analyzed, and corresponding suggestions to improve knowledge service capacity are summarized.
Lv Shaoni , Wu Zhengjing . Research on Knowledge Service Capacity Evaluation of Collaborative Digital Reference System in Libraries[J]. Library and Information Service, 2014 , 58(17) : 41 -45 . DOI: 10.13266/j.issn.0252-3116.2014.17.006
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