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Applicability Adjustments of User Satisfaction Measurement Tools in Public Libraries
Received date: 2014-11-13
Revised date: 2014-12-15
Online published: 2015-01-05
[Purpose/significance] There is lack of in-depth study of user satisfaction measurement in public libraries, so it is particularly important to research the application of measurement tools in this field. This paper adjusts the applicability of user satisfaction measurement tools in public libraries, and explores the feasibility of ideas to make the applicability adjustment of the measurement tools.[Method/process] Using experiential authentication method, this paper makes some adjustments from the logical structure of measurement tools, the evaluation scale ratings, and the sample collection ranges.[Result/conclusion] User satisfaction is an important dimension of service quality evaluation, and the measurement model and methodology directly impact on the measurement results. The evaluation indexes are set up to the point, not to special design deliberately; the difficulty of the questionnaire should be moderate, and the five evaluation scale ratings are appropriate; it should reduce randomness of the sample survey, and properly control the number of the questionnaires that are distributed to juveniles.
Shi Chunlin , Feng Jiqiang . Applicability Adjustments of User Satisfaction Measurement Tools in Public Libraries[J]. Library and Information Service, 2015 , 59(1) : 40 -44 . DOI: 10.13266/j.issn.0252-3116.2015.01.005
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