Luo Yi , Cao Qian . Research on Answers' Quality of Social Q&A Platforms Based on RIPA[J]. Library and Information Service, 2015 , 59(3) : 126 -133,25 . DOI: 10.13266/j.issn.0252-3116.2015.03.018

[1] Shah C, Oh S, Oh J S. Research agenda for social Q&A[J]. Library & Information Science Research, 2009, 31(4): 205-209.
[2] 毛波,尤雯雯. 虚拟社区成员分类模型[J]. 清华大学学报(自然科学版),2006(S1):1069-1073.
[3] 王伟军, 甘春梅. Web2.0信息资源管理[M]. 北京: 科学出版社, 2011.
[4] 张中峰, 李秋丹. 社区问答系统研究综述[J]. 计算机科学, 2010, 37(11): 19-23.
[5] Gazan R. Seekers, sloths and social reference: Homework questions submitted to a question-answering community[J]. New Review of Hypermedia and Multimedia, 2007, 13(2): 239-248.
[6] Chen Lin, Nayak R. Expertise analysis in a question answer portal for author ranking[C]// Proceedings of the 2008 IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology 2008(WI-IAT'08). Sydney:IEEE Computer Society, 2008:134-140.
[7] Jurczyk P, Agichtein E. Discovering authorities in question answer communities by using link analysis[C]//Proceedings of the Sixteenth ACM Conference on Conference on Information and Knowledge Management (CIKM'07). New York:ACM, 2007: 919-922.
[8] Jurczyk P, Agichtein E. Hits on question answer portals: Exploration of link analysis for author ranking[C]//Proceedings of the 30th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval. New York:ACM, 2007: 845-846.
[9] Zhou Guangyou, Lai Siwei, Liu Kang, et al. Topic-sensitive probabilistic model for expert finding in question answer communities[C]//Proceedings of the 21st ACM International Conference on Information and Knowledge Management. New York:ACM, 2012: 1662-1666.
[10] Bouguessa M, Dumoulin B, Wang S. Identifying authoritative actors in question-answering forums: The case of yahoo! answers[C]//Proceedings of the 14th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining. New York:ACM, 2008: 866-874
[11] Shah C, Oh J S, Oh S. Exploring characteristics and effects of user participation in online social Q&A sites[J]. First Monday, 2008, 13(9): 145-157.
[12] Raban D R. Self-presentation and the value of information in Q&A websites[J]. Journal of the American Society for Information Science and Technology, 2009, 60(12): 2465-2473.
[13] Raban D, Harper F. Motivations for answering questions online. [EB/OL]. [2014-12-08]. http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.119.1962&rep=rep1&type=pdf.
[14] Nam K K, Ackerman M S, Adamic L A. Questions in, knowledge in?: A study of naver's question answering community[C]//Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. New York:ACM, 2009: 779-788.
[15] Choi E. Motivations and expectations for asking questions within online Q&A. [EB/OL]. [2014-12-08]. http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.119.1962&rep=rep1&type=pdf.
[16] Lou Jie, Fang Yulin, Lim K H, et al. Contributing high quantity and quality knowledge to online Q&A communities[J]. Journal of the American Society for Information Science and Technology, 2013, 64(2): 356-371.
[17] Qu Bo, Cong Gao, Li Cuiping, et al. An evaluation of classification models for question topic categorization[J]. Journal of the American Society for Information Science and Technology, 2012, 63(5): 889-903.
[18] Zhang Weinang, Zhang Yu, Xiao Shibin, et al. Exploring domain specific feature weights for question classification enhancement in community-based QA services?[J]. Journal of Computational Information Systems, 2013, 9(6): 2373-2381.
[19] Lei Yunqi, Jiang Yiyuan. Chinese question classification in community question answering[EB/OL]. [2014-12-08]. http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=5707167.
[20] Cai Li, Zhou Guangyou, Liu Kang, et al. Large-scale question classification in cQA by leveraging Wikipedia semantic knowledge[C]//Proceedings of the 20th ACM international conference on Information and knowledge management. New York:ACM, 2011: 1321-1330.
[21] Harper F M, Moy D, Konstan J A. Facts or friends?: Distinguishing informational and conversational questions in social Q&A sites[C]//Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. New York:ACM, 2009: 759-768.
[22] Kim S, Oh J S, Oh S. Best-answer selection criteria in a social Q&A site from the user-oriented relevance perspective[J]. Proceedings of the American Society for Information Science and Technology, 2007, 44(1): 1-15.
[23] Wu Haocheng, Wu Wei, Zhou Ming, et al. Improving search relevance for short queries in community question answering[C]//Proceedings of the 7th ACM International Conference on Web Search and Data Mining. New York:ACM, 2014: 43-52.
[24] Cao Xin, Cong Gao, Cui Bin, et al. The use of categorization information in language models for question retrieval[C]//Proceedings of the 18th ACM Conference on Information and Knowledge Management. Hong Kong: ACM, 2009: 265-274.
[25] Ji Zongcheng, Xu Fei, Wang Bin. A category-integrated language model for question retrieval in community question answering[M]//Information Retrieval Technology. New York:Springer Berlin Heidelberg, 2012: 14-25.
[26] Lee J T, Kim S B, Song Y I, et al. Bridging lexical gaps between queries and questions on large online Q&A collections with compact translation models[C]//Proceedings of the Conference on Empirical Methods in Natural Language Processing. Honolulu:Association for Computational Linguistics, 2008: 410-418.
[27] Zhou Tom Chao, Lin Chin Yew, King Irwin, et al. Learning to suggest questions in online forums[EB/OL]. [2014-12-08]. http://www.research.att.com/techdocs/TD_100545.pdf.
[28] Xue Xiaobing, Jeon J, Croft W B. Retrieval models for question and answer archives[C]//Proceedings of the 31st Annual International ACM SIGIR Conference on Research and Development in Information Retrieval. Singapore:ACM, 2008: 475-482.
[29] Guo Jinwen, Xu Shengliang, Bao Shenghua, et al. Tapping on the potential of q&a community by recommending answer providers[C]//Proceedings of the 17th ACM Conference on Information and Knowledge Management. Napa Valley:ACM, 2008: 921-930.
[30] Li Shuguang, Manandhar S. Improving question recommendation by exploiting information need[C]//Proceedings of the 49th Annual Meeting of the Association for Computational Linguistics: Human Language Technologies-Volume 1. Portland: Association for Computational Linguistics, 2011: 1425-1434.
[31] Zhou Tom Chao, Lyu M R, King I. A classification-based approach to question routing in community question answering[C]//Proceedings of the 21st International Conference Companion on World Wide Web. Lyon:ACM, 2012: 783-790.
[32] Dror G, Koren Y, Maarek Y, et al. I want to answer: Who has a question?: Yahoo! answers recommender system[C]//Proceedings of the 17th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining. San Diego: ACM, 2011: 1109-1117.
[33] Zhou Guangyou, Liu Kang, Zhao Jun. Monolingual-based translation model for question routing[J]. Pattern Recognition, 2012: 630-637.
[34] Zhou Guangyou, Liu Kang, Zhao Jun. Joint relevance and answer quality learning for question routing in community qa[C]//Proceedings of the 21st ACM International Conference on Information and Knowledge Management. Maui:ACM, 2012: 1492-1496.
[35] Li B, King I. Routing questions to appropriate answerers in community question answering services[C]//Proceedings of the 19th ACM International Conference on Information and Knowledge Management. Toronto: ACM, 2010: 1585-1588.
[36] Fang Lei, Huang Minlie, Zhu Xiaoyan. Question routing in community based QA: Incorporating answer quality and answer content[C]//Proceedings of the ACM SIGKDD Workshop on Mining Data Semantics. New York: ACM, 2012: 5.
[37] Chang Shuo, Pal A. Routing questions for collaborative answering in community question answering[C]//Proceedings of the 2013 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining. Niagara: ACM, 2013: 494-501.
[38] Yan Zhenlei, Zhou Jie. A new approach to answerer recommendation in community question answering services[M]//Advances in Information Retrieval. New York:Springer Berlin Heidelberg, 2012: 121-132.
[39] Wu Hu, Wang Yongji, Cheng Xiao. Incremental probabilistic latent semantic analysis for automatic question recommendation[C]//Proceedings of the 2008 ACM Conference on Recommender Systems. New York: ACM, 2008: 99-106.
[40] Harper F M, Raban D, Rafaeli S, et al. Predictors of answer quality in online Q&A sites[C]//Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. Florence:ACM, 2008: 865-874.
[41] Chen Yan, HO T H U A, KIM Y M I. Knowledge market design: A field experiment at Google Answers[J]. Journal of Public Economic Theory, 2010, 12(4): 641-664.
[42] Jeon G Y J, Kim Y M, Chen Yan. Re-examining price as a predictor of answer quality in an online Q&A site[C]//Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. Atlanta:ACM, 2010: 325-328.
[43] Zhu Zhemin, Bernhard D, Gurevych I. A Multi-Dimensional model for assessing the quality of answers in social Q&A sites. [EB/OL]. [2014-12-08]. http://tuprints.ulb.tu-darmstadt.de/1940/1/TR_dimension_model.pdf.
[44] Jeon J, Croft W B, Lee J H, et al. A framework to predict the quality of answers with non-textual features[C]//Proceedings of the 29th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval. Seattle:ACM, 2006: 228-235.
[45] Agichtein E, Castillo C, Donato D, et al. Finding high-quality content in social media[C]//Proceedings of the 2008 International Conference on Web Search and Data Mining. Palo Alto:ACM, 2008: 183-194.
[46] Adamic L A, Zhang Jun, Bakshy E, et al. Knowledge sharing and yahoo answers: Everyone knows something[C]//Proceedings of the 17th International Conference on World Wide Web. New York:ACM, 2008: 665-674.
[47] Kim S, Oh S. Users' relevance criteria for evaluating answers in a social Q&A site[J]. Journal of the American Society for Information Science and Technology, 2009, 60(4): 716-727.
[48] Luo Y, Li X, Jiang Y. Research on cognition of answer quality of social Q&A sites based on analysis of perceptions of user expectations[J]. Geomatics and Information Science of Wuhan University, 2014, 39(10): 72-77.
[49] Martilla J A,James J C. Importance-performance analysis [J].Journal of Marketing,1977,41(1):77-79.
[50] Matzler K, Bailom F, Hinterhuber H H, et al. The asymmetric relationship between attribute-level performance and overall customer satisfaction: A reconsideration of the importance-performance analysis[J]. Industrial Marketing Management, 2004, 33(4): 271-277.
[51] Oh H. Revisiting importance-performance analysis[J]. Tourism Management, 2001, 22(6): 617-627.
[52] Anderson E W, Mittal V. Strengthening the satisfaction-profit chain[J]. Journal of Service Research, 2000, 3(2): 107-120.
[53] Kano N, Seraku N, Takahashi F, et al. Attractive quality and must-be quality[J]. Journal of the Japanese Society for Quality Control, 1984, 14(2): 147-156.
[54] Matzler K, Sauerwein E. The factor structure of customer satisfaction: An empirical test of the importance grid and the penalty-reward-contrast analysis[J]. International Journal of Service Industry Management, 2002, 13(4): 314-332.
[55] Deng W. Using a revised importance-performance analysis approach: The case of Taiwanese hot springs tourism[J]. Tourism Management, 2007, 28(5): 1274-1284.
[56] Shah C, Pomerantz J. Evaluating and predicting answer quality in community QA[C]//Proceedings of the 33rd International ACM SIGIR Conference on Research and Development in Information Retrieval. New York: ACM, 2010: 411-418.
[57] Gazan R. Specialists and synthesists in a question answering community[J]. Proceedings of the American Society for Information Science and Technology, 2006, 43(1): 1-10.