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Investigation of User Information Demand in Science Museums
Received date: 2015-03-23
Revised date: 2015-04-07
Online published: 2015-05-05
[Purpose/significance] Under the era of mobile Internet, this paper aims to explore the service transformation of science museums. [Method/process] The paper adopts questionnaire survey and interviews to investigate the users' information demands of 10 science museums based on the sense-making theory. The survey includes users' information behavior and new service demands, and focuses on the construction and validation of a structural equation model of new information service demand. [Result/conclusion] On this basis, the science museum should be based on the needs of users to provide three services: personalized service, universal service and support service.
Key words： sense-making; user; science museum; SOLOMO; information service
Hubin . Investigation of User Information Demand in Science Museums[J]. Library and Information Service, 2015 , 59(9) : 58 -63 . DOI: 10.13266/j.issn.0252-3116.2015.09.008
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