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Collaboration Forms and Effectiveness in Social Q&A Communities: A Case Study of Zhihu.com
Received date: 2015-04-23
Revised date: 2015-05-20
Online published: 2015-06-20
[Purpose/significance] This article investigated the initiation,response types, and effects of online collaboration among users in a social Q&A community, Zhihu.com. [Method/process] The three types of questions we sampled are factual, opinion and experience questions in health domain. We conducted content analysis of 220 collaboration cases in 20 answers and 2287 comments, and compared collaboration types. [Result/conclusion] (1) With collaboration initiations, actions of asking questions and doubting account for 70%-80%, doubting actions occur more in opinion questions and initiations of stronger interactive purposes get more responses; (2) collaborations occur more often between authors and commentators; (3) 13 types of interactions improve the answer quality in 8 aspects, especially on integrity, details and the amount of information.
Key words： social QA; community QA; collaboration; information behavior; Zhihu.com
Huang Mengting , Zhang Pengyi . Collaboration Forms and Effectiveness in Social Q&A Communities: A Case Study of Zhihu.com[J]. Library and Information Service, 2015 , 59(12) : 85 -92 . DOI: 10.13266/j.issn.0252-3116.2015.12.013
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