Research on Requirement and Strategy Analysis of Mobile Reference Service in University Libraries

  • Xu Fang ,
  • Li Hongli
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  • 1. Library of Chang'An University, Xi'an, Shanxi 710064;
    2. Library of University of Science and Technology Beijing, Beijing 100083

Received date: 2015-07-11

  Revised date: 2015-08-05

  Online published: 2015-08-20

Abstract

[Purpose/significance]This paper aims to explore the demand space of mobile reference service in university libraries of China, and put forward strategies for development of mobile reference service in university libraries.[Method/process]Through the analysis of Dervin's meaning demand theory and model, mobile reference service is divided into three aspects, respectively mobile information consulting, mobile introduction promotion and mobile searching education.Investigation framework for the mobile reference service demand is established.Readers'demands for mobile reference service are investigated.The research shows readers have a high demand for mobile reference service as a whole.The demand contents are very extensive.The readers have a higher enthusiasm on the demand for mobile searching education.[Result/conclusion]The university library should perfect the mobile reference service from different aspects, including service upgrading, innovation expansion, personnel training, personalized service, and so on.

Cite this article

Xu Fang , Li Hongli . Research on Requirement and Strategy Analysis of Mobile Reference Service in University Libraries[J]. Library and Information Service, 2015 , 59(16) : 39 -44 . DOI: 10.13266/j.issn.0252-3116.2015.16.006

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