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Influencing Factors on Domestic Teenagers' Satisfaction of Library Service:An Exploratory Study Based on the Grounded Theory
Received date: 2015-08-10
Revised date: 2015-09-21
Online published: 2015-10-05
[Purpose/significance] The paper tries to find out the factors influencing the domestic teenagers' satisfaction of library service. The factors that influence the domestic teenagers' satisfaction of library service are the premise and fountain that determine the satisfaction index system and improve the quality of service. [Method/process] Based on field interviews, the grounded theory and the idea generation method, the first method is used to get first-hand data from teenagers and the second is used as an inductive method to get theoretical explanations.[Result/conclusion] this research indicates that the factors that influence the domestic teenagers' satisfaction of library service include two categories, the library self-attribution and minor users' self-attribution. The former includes resource factors, environmental factors and service factors and the latter includes users' cognitive factors, users' ability factors and users' behavior factors. However, the latter factors, without regard to the former, are the most important factors that affect service satisfaction, which has not been involved in previous studies. "The library self-attribution" also has indirect influence on library service satisfaction by influencing the category of minor users' self-attribution.
Key words： teenagers; library service; satisfaction; influencing factors; grounded theory
Wang Ping , Ru Jiayi . Influencing Factors on Domestic Teenagers' Satisfaction of Library Service:An Exploratory Study Based on the Grounded Theory[J]. Library and Information Service, 2015 , 59(19) : 41 -46 . DOI: 10.13266/j.issn.0252-3116.2015.19.005
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