[Purpose/significance] Answer quality has become an important factor which influences the usage of social Q&A platform more and more.The construction of index system to evaluate SQA platform's answer quality, is beneficial to enhancing users' experience and stimulating paltfom's development.[Method/process] Based on specialist-scored method and FWG1 method, the paper constructs an answer quality evaluation index system for SQA platform, which consists 12 indexes.Its scientificity is confirmed by its application on answers of 40 questions from 4 fields.[Result/conclusion] The paper develops an evaluation index system, which can be applied to evaluating the performance of SQA answer quality in general and giving the index weight.It also helps to understand the current level and problem of China's social Q&A, offers insights for platform development and relevant research in future.
[1] SHAH C,OH S,OH J S.Research agenda for social Q&A[J].Library & information science research,2009,31(4):205-209.
[2] SHAH C,OH J S,OH S.Exploring characteristics and effects of user participation in online social Q&A sites[J/OL].[2015-10-19].http://www.firstmonday.dk/ojs/index.php/fm/article/view/2182/2028.
[3] WEINBERGER D.Everything is miscellaneous:the power of the new digital disorder[J].Library journal,2007,132(3):128-130.
[4] 袁毅,蔚海燕.问答社区低可信度的传播与控制研究[J].图书馆论坛,2011,31(6):171-177.
[5] LEIBENLUFT J.A librarian's worst nightmare:Yahoo!Answers,where 120 million users can be wrong[EB/OL].[2015-10-19].http://www.slate.com/id/2179393.
[6] 陈晓宇,邓胜利,孙雅梦.网络问答社区用户信息行为研究进展及展望[J].图书情报知识,2015(4):71-81.
[7] SHEN H,LI Z,LIU J.Knowledge sharing in the online social network of Yahoo! Answers and its implications[J].IEEE transactions on computers,2015,64(6):1715-1728.
[8] JIN J,LI Y,ZHONG X,et al.Why users contribute knowledge to online communities:An empirical study of an online social Q&A community[J].Information & management,2015,52(7):840-849.
[9] MORRIS M R,TEEVAN J,PANOCICH K.What do people ask their social networks,and why? A survey study of status message Q&A behavior[C]//Proceedings of the SIGCHI conference on human factors in computing systems.Atlanta:ACM,2010:1739-1748.
[10] 吴丹,严婷,金国栋.网络问答社区与联合参考咨询比较与评价[J].中国图书馆学报,2011,37(4):94-105.
[11] 吴丹,刘媛,王少成.中英文网络问答社区比较研究与评价实验[J].现代图书情报技术,2011(1):74-82.
[12] 刘高勇,邓胜利.社交问答服务的演变与发展研究[J].图书馆论坛,2013,33(1):17-21.
[13] 李晨,巢文涵,陈小明,等.中文社区问答中问题答案质量评价和预测[J].计算机科学,2011,38(6):230-236.
[14] 姜雯,许鑫,武高峰.附加情感特征的在线问答社区信息质量自动化评价[J].图书情报工作,2015,59(4):100-105.
[15] 刘高军,马砚忠,段建勇.社区问答系统中"问答对"的质量评价[J].北方工业大学学报,2012,24(3):31-36.
[16] AGICHTEIN E,CASTILLO C,DONATO D,et al.Finding high quality content in social media[C]//Proceedings of the 2008 international conference on Web search and data mining.Palo Alto:ACM,2008:183-194.
[17] TOBA H,MING Z Y,ADRIANI M,et al.Discovering high quality answers in community question answering archives using a hierarchy of classifiers[J].Information sciences,2014,261:101-115.
[18] OH S,WORRALL A.Health answer quality evaluation by librarians,nurses,and users in social Q&A[J].Library & information science research,2013,35(4):288-298.
[19] FINCHMAN P.A comparative assessment of answer quality on four question answering sites[J].Journal of information science,2011,37(5):476-486.
[20] ZHU Z M,BERNHARD D,Gurevych I.A multiI-dimensional model for assessing the quality of answers in social Q&A sites[EB/OL].[2015-09-18].http://tuprints.ulb.tu-darmstadt.de/1940/1/TR_dimension_model.pdf.
[21] SHACHAF P.The paradox of expertise:is the Wikipedia Reference Desk as good as your library?[J].Journal of documentation,2009,65(6):977-996.
[22] KIM S,OH S.Users' relevance criteria for evaluating answers in a social Q&A site[J].Journal of the american society for information science and technology,2009,60(4):716-727.
[23] CHUA A Y K,BANERJEE S.Measuring the effectiveness of answers in Yahoo! Answers[J].Online information review,2015,39(1):104-118.
[24] CHUA A Y K,BANERJEE S.Where to ask and how to ask? The case of community question answering sites[C]//Science and information conference(SAI),2014.Piscataway:IEEE,2014:888-895.
[25] 蒋楠,王鹏程.社会化问答服务中用户需求与信息内容的相关性评价研究——以"百度知道"为例[J].信息资源管理学报,2012(3):35-45.
[26] 贾佳,宋恩梅,苏环.社会化问答平台的答案质量评估——以"知乎"、"百度知道"为例[J].信息资源管理学报,2013(2):19-28.
[27] 罗毅,曹倩.基于RIPA方法的社会问答平台答案质量研究[J].图书情报工作,2015,59(3):126-133,25.
[28] 孙晓宁,赵宇翔,朱庆华.基于SQA系统的社会化搜索答案质量评价指标构建[J].中国图书馆学报,2015,41(4):65-82.
[29] 王学军.群体决策中若干问题的理论与方法研究[D].沈阳:东北大学,2005.
[30] 王忠义,李纲.企业隐性知识测评指标及其权重计算方法研究[J].情报理论与实践,2011(7):71-75.
[31] KITZIE V,Shah C.Faster,better,or both? Looking at both sides of online question-answering coin[J].Proceedings of the American Society for Information Science and Technology,2011,48(1):1-4.
[32] SHAH C.Measuring effectiveness and user satisfaction in Yahoo! Answers[J/OL].First monday,2011,16(2)[2015-10-19].http://firstmonday.org/ojs/index.php/fm/article/view/3092/2769.
[33] MAMYKINA L,MANOIM B,MITTAL M,et al.Design lessons from the fastest Q&A site in the west[C]//Proceedings of the SIGCHI conference on human factors in computing systems.New York:ACM,2011:2857-2866.
[34] LI B C,LYU M R,KING I.Communities of Yahoo! Answers and Baidu Zhidao:complementing or competing?[C]//International joint conference on neural networks(IJCNN).Brisbane:IEEE,2012:1-8.
[35] LI B,LIU Y,RAM A,et al.Exploring question subjectivity prediction in community QA[C]//Proceedings of the 31st Annual International ACM SIGIR conference on research and development in information retrieval.Singapore:ACM,2008:735-736.
[36] LIU Y,LI S,CAO Y,et al.Understanding and summarizing answers in community-based question answering services[C]//Proceedings of the 22nd international conference on computational linguistics.Manchester:ACM,2008:497-504.