The Optimization on Service Quality of Mobile Library Platform

  • Zheng Dejun ,
  • Shen Junwei
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  • Department of Information Management, Nanjing Agricultural University, Nanjing 210095

Received date: 2016-08-28

  Revised date: 2016-10-09

  Online published: 2016-11-05

Abstract

[Purpose/significance] It is very important for future developments to continually improve the quality of mobile library platforms. This article intends to provide a case reference for service quality optimization decision, and make tangible improvements in mobile library platforms. [Method/process] On the basis of ITIL, the paper constructs an optimization framework which corresponds to mobile library platform life cycle. Based on ML-1 mobile library application,the paper proposes a Mathematical Indicator to analyze the evaluation data from users, technical staff and managers, and to verity the implementation process of optimization framework.[Result/conclusion] The paper constructs a progressive and user-perceived quality optimization framework for mobile library service platform. Ultimately, the article verifies the effectiveness of the implementation of the service quality optimization based on empirical results.

Cite this article

Zheng Dejun , Shen Junwei . The Optimization on Service Quality of Mobile Library Platform[J]. Library and Information Service, 2016 , 60(21) : 24 -31 . DOI: 10.13266/j.issn.0252-3116.2016.21.003

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