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The Optimization on Service Quality of Mobile Library Platform
Received date: 2016-08-28
Revised date: 2016-10-09
Online published: 2016-11-05
[Purpose/significance] It is very important for future developments to continually improve the quality of mobile library platforms. This article intends to provide a case reference for service quality optimization decision, and make tangible improvements in mobile library platforms. [Method/process] On the basis of ITIL, the paper constructs an optimization framework which corresponds to mobile library platform life cycle. Based on ML-1 mobile library application,the paper proposes a Mathematical Indicator to analyze the evaluation data from users, technical staff and managers, and to verity the implementation process of optimization framework.[Result/conclusion] The paper constructs a progressive and user-perceived quality optimization framework for mobile library service platform. Ultimately, the article verifies the effectiveness of the implementation of the service quality optimization based on empirical results.
Zheng Dejun , Shen Junwei . The Optimization on Service Quality of Mobile Library Platform[J]. Library and Information Service, 2016 , 60(21) : 24 -31 . DOI: 10.13266/j.issn.0252-3116.2016.21.003
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