[Purpose/significance] A comprehensive analysis and in-depth discussion on the service quality evaluation of public archives based on user perceived is made to provide strong supports for effectively improving the service quality of public archives.[Method/process] The questionnaire survey method is used to construct the pre-design of evaluation index system of public archives service quality based on user perceived. The exploratory factor analysis method is used to revise the pre-design index system twice, and finally the evaluation index system of the public archives service quality is built based on user perceived and the secondary index weight, and two representative public archives for empirical research is selected.[Result/conclusion] In the theoretical sense, the evaluation index system based on user perception provides a new perspective for the evaluation of service quality of public archives. In practice, this paper enhances the effect of public archives service and improves user satisfaction through the evaluation of service quality of public archives.
Ju Xiaowei
,
Deng Jun
,
Meng Xinxin
. An Empirical Research on Service Quality Evaluation of Public Archives Based on User Perceived[J]. Library and Information Service, 2017
, 61(20)
: 63
-70
.
DOI: 10.13266/j.issn.0252-3116.2017.20.006
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