[Purpose/significance] From the perspective of user perception, this paper aims to build public archives We Chat public platform service quality impact factor model for the public archives to lay the foundation for the optimization of service quality.[Method/process] Constructing the influencing factors model of public service quality of public archives by using questionnaire survey,using the SPSS software, the hypothesis model was tested by the exploratory factor analysis method, the hypothesis model was modified according to the results, and the modified influencing factors model was discussed.[Result/conclusion] This paper analyzed the influencing factors of the service quality of the public archives on the public platform from the perspective of user perception, including five dimensions of the service process and system operation, user characteristics and expenses, internal features of archival content, external features of archival content, and public platform interface design, service interaction and other twenty-five factors.
Song Xueyan
,
Zhu Lixiang
,
Fang Mengsha
,
Deng Jun
. Research on Service Quality Influencing Factors of Public Archives on We Chat Public Platform[J]. Library and Information Service, 2018
, 62(1)
: 15
-23
.
DOI: 10.13266/j.issn.0252-3116.2018.01.002
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