[Purpose/significance] To analyze the service quality evaluation of archive websites from the perspective of user perception, and provides theoretical support and reference for the improvement of interface design, technical support and service quality.[Method/process] The pre-set system of the service quality of the archive websites was constructed by the preliminary results. The SPSS 19.0 was used to analyze the effective samples of the questionnaire. The method was used to modify the pre-set system twice. Then the post-revision evaluation system is analyzed and discussed.[Result/conclusion] Finally the service quality evaluation system of archive websites was built, which can measure the service effect of archives website from the perspective of user perception.
Deng Jun
,
Sheng Panpan
,
Wang Ruan
,
Sun Zhenjia
. Research on Evaluation Index System of Service Quality of Archive Websites Under the Perspective of User Perception[J]. Library and Information Service, 2018
, 62(1)
: 24
-32
.
DOI: 10.13266/j.issn.0252-3116.2018.01.003
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