[Purpose/significance] This paper makes an empirical study on the evaluation of the service quality of provincial archives websites from the perspective of user perception. It can provide theoretical support and empirical references for the improvement of information quality, interface design and interaction quality of archives websites.[Method/process] An exploratory factor analysis was carried out on the valid samples of the questionnaire with the help of SPSS 19.0. First, this paper constructed the service quality evaluation system of archives websites. Second, it used the factor analysis method to assign weights to the system. Finally, it made an empirical analysis of four representative provincial archives websites.[Result/conclusion] This paper gets the advantages and disadvantages of the provincial archives websites' construction process through the comparative analysis and provides the necessary theoretical support for the quality improvement of the archives websites.
Deng Jun
,
Sheng Panpan
,
Wang Ruan
,
Shen Yong
. An Empirical Research on the Quality Evaluation of Archives Websites from the Perspective of User Perception[J]. Library and Information Service, 2018
, 62(1)
: 33
-39
.
DOI: 10.13266/j.issn.0252-3116.2018.01.004
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