[Purpose/significance] With the development of the new information technology revolution, omni channel users have appeared, changing the information consumption and utilization ways. The omni channel strategy has expanded from the business level to the social level. Libraries could introduce the omni channel to design and reconstruct the resource development and service models to meet users' needs. [Method/process] This paper analyzed the adaptability of the omni channel theory in reconstructing the library resource development and service models, and made relative suggestions. [Result/conclusion] The omni channel helps libraries to identify different service stages and methods, as well as integrates service bodies to support users' central position.
Luo Changhua
. The Reconstruction of the Library Resource Development and the Service Model Based on the Omni Channel Theory[J]. Library and Information Service, 2018
, 62(5)
: 40
-46
.
DOI: 10.13266/j.issn.0252-3116.2018.05.005
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