The Current Status, Hotspots, and Frontiers of Research on Knowledge Service Mode

  • Zhang Lu ,
  • Shen Jing
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  • Department of Information Management, Peking University, Beijing 100871

Received date: 2017-11-27

  Revised date: 2018-01-25

  Online published: 2018-05-20

Abstract

[Purpose/significance] It is of great importance to grasp the current status, hotspots, and frontiers of research on knowledge service mode for understanding knowledge service activities and effectively guiding knowledge service practices.[Method/process] Based on defining knowledge service and knowledge service mode, this paper systematically reviews the research status of knowledge service mode through keyword frequency statistics and co-appearance network analysis. Then, through content analysis, this paper explores and discusses the research hotspots and frontiers of knowledge service mode from four elements of knowledge service.[Result/conclusion] The present research shows an increasing trend at home and abroad, and has several differences between them. Current research hotspots are discussions on innovation-oriented, user-oriented, technology-oriented and domain-oriented knowledge service modes. Future research frontiers will be knowledge service mode in open innovation,knowledge service innovation mode with design thinking, knowledge management mode under big data environment and the application of knowledge service mode in the field of healthcare.

Cite this article

Zhang Lu , Shen Jing . The Current Status, Hotspots, and Frontiers of Research on Knowledge Service Mode[J]. Library and Information Service, 2018 , 62(10) : 116 -125 . DOI: 10.13266/j.issn.0252-3116.2018.10.015

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