[Purpose/significance] This paper aims to comprehensively discuss the influence factors of effect of university library micro-services from the perspective of user perception, identify the aspects that have significant influence on the effect of micro-services, and provide guidance for the construction of university library micro-services.[Method/process] Based on the characteristics of university library micro-services, this study constructs the concept model and the related evaluation scale of the influence factors of effect of university library micro-services by extending the information system success model with the factor-personal cognition, and conducts an empirical study by questionnaire survey and structural equation model methods.[Result/conclusion] Study results are as follow:Firstly, as a whole, the users' evaluation of the effect of university library micro-services is relatively high and the evaluation of micro-content form diversity, micro-knowledge help, micro-platform stability and micro-service interaction from user perspective is slightly lower. Secondly, micro-service quality, micro-content quality and micro-platform system quality have a significant positive influence on user satisfaction and the influence of these variables falls in turn; user satisfaction has a significant positive influence on user benefits, and micro-content quality, micro-platform system quality and micro-service quality indirectly affect user benefits through the intermediary role of user satisfaction; user satisfaction has the greatest impact on the intention of continuous use, followed by micro-service quality, user benefits, micro-content quality, personal cognition and micro-platform system quality. Thirdly, owing to users' different identities and use conditions, there are significant individual differences in some variables.
Peng Aidong
,
Xia Lijun
. Research on the Influence Factors of Effect of University Library Micro-services from the Perspective of User Perception[J]. Library and Information Service, 2018
, 62(17)
: 33
-43
.
DOI: 10.13266/j.issn.0252-3116.2018.17.005
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