[Purpose/significance] Library anxiety has negative effects on the effective use of the library. The research aims to explore readers' library anxiety and its influencing factors, in order to enhance quality and efficiency of readers' service. [Method/process] With literature survey, questionnaire, and mathematical statistics method, the research revises Library Anxiety Scale under public reading circumstances. The research uses the revised scale which has good reliability and validity to explore readers' library anxiety from 4 dimensions including library literacy, emotion, and resources quality and resources access. [Result/conclusion] The result shows that readers' library anxiety is at medium-low level. Readers experience the highest level of library anxiety in the dimension of resources access. Readers' age, education, the frequency of library usage are related to the level of library anxiety. Based on the results, this research proposes to conduct reader training, strengthen humanized services, promote mobile queries and improve guidance signs to relieve readers' anxiety from all dimensions.
Yang Jing
. Revision and Verification of Library Anxiety Scale Under Public Reading Circumstances[J]. Library and Information Service, 2019
, 63(7)
: 72
-79
.
DOI: 10.13266/j.issn.0252-3116.2019.07.009
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