Library and Information Service

Library and Information Service >

2020 , Vol. 64 >Issue 3: 42 - 52

DOI: https://doi.org/10.13266/j.issn.0252-3116.2020.03.005

Influence Mechanism of User Participation on Library Knowledge Service Performance

  • Li Yongming ,
  • Zheng Dejun
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  • 1 College of Information Science&Technology, Nanjing Agricultural University, Nanjing 210095;
    2 Institute of Scientific&Technical Information, Zibo 255000

Received date: 2019-05-07

  Revised date: 2019-06-17

  Online published: 2020-02-05

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Abstract

[Purpose/significance] User participation is an important means for libraries to integrate users' wisdom to create service value. Establishing the importance and rationality of user participation is helpful to strengthen its role and effect and provide theoretical support and practical guidance for user value mining in library knowledge service.[Method/process] From the perspective of user participation, this paper explored the performance of library knowledge service. The theoretical model and research hypothesis of the impact of user participation on library knowledge service performance were put forward, and questionnaire survey was designed to obtain data. It carried out descriptive statistical analysis, exploratory analysis and confirmatory analysis via SPSS and Amos, and demonstrated the impact model of user participation on library knowledge service performance.[Result/conclusion] The results show that user participation has a positive impact on library knowledge service performance, in which user perceived participation value and user perceived interaction value play a mediating role. The influence of different participation behavior on library knowledge service performance is different, and perceived participation value and user perceived interaction value on library knowledge service performance are also different.

Key words： library; knowledge service; user participation; service performance

Cite this article

Li Yongming , Zheng Dejun . Influence Mechanism of User Participation on Library Knowledge Service Performance[J]. Library and Information Service, 2020 , 64(3) : 42 -52 . DOI: 10.13266/j.issn.0252-3116.2020.03.005

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