[Purpose/significance] Electronic resources accessproblems are increasingly obvious because of the launch of new service platform ALMA and PRIMO, which confuses the librarians and affects users' experience. Library should pay more attention to it.[Method/process] The paper reviewed the literatures on electronic resources troubleshooting, analyzed the flow chart of electronic resources access in discovery system and also investigated examples of commonly encountered access problems.[Result/conclusion] Summarizing the research progress on electronic resources access issues and outline the access process. Major reasons of access trouble are examined from 3 aspects:metadata quality and configuration in Primo Central Index and ALMA, information change of electronic resources themselves. Some suggestions for solving access problems are put forward.
Wu Lina
,
Jia Yanxia
,
Dou Tianfang
,
Lv Xiaohua
,
Zhao Yang
. The Practice and Research of Electronic Resources Access Problems in New Library Service Platform[J]. Library and Information Service, 2020
, 64(6)
: 20
-26
.
DOI: 10.13266/j.issn.0252-3116.2020.06.003
[1] 赵艳,肖曼,尹高磊.电子资源馆藏发展的关键问题:图书馆指南[J].图书情报工作动态,2013(3):1-7.
[2] 2017年中国高校图书馆发展报告[EB/OL].[2019-04-10].http://www.scal.edu.cn.
[3] 王丽华.美国最新高校图书馆标准解析与思考[J].图书馆学研究,2018(22):91-96.
[4] 田晓迪,孙博阳.下一代图书馆服务平台的电子资源全流程管理功能——以Alma为例[J].图书情报工作,2016,60(17):65-69.
[5] 周义刚,聂华.新一代图书馆服务平台调研及思考——基于北京大学图书馆的需求[J].图书馆杂志,2019(2):69-78.
[6] JEFFREY P.Solving electronic journal problems effectively:a short guide[J].Journal of electronic resources in medical libraries, 2008,5(3):267-273.
[7] STUARTK K.,VARNUM,KENNETH J.,AHRONHEIM J.Measuring journal linking success from a discovery service[J].Information technology and libraries,2015,34(1),52-76.
[8] SANJEET M.Electronic resource availability studies:an effective way to discover access errors[J]. Evidencebased library andinformation practice,2015,10(3):30-49.
[9] MUN-YEE S L, MING-KO S. Enhancing access and usage:the OUHK's experience in resource discovery service[EB/OL].[2019-04-20].http://library.ifla.org/76/1/106-lam-en.pdf.
[10] What are the common causes of full text linking problems, and how can linking be improved?[EB/OL].[2019-04-15].https://knowledge.exlibrisgroup.com/Primo/Content_Corner/Knowledge_Articles/What_Are_the_Common_Causes_of_Full_Text_Linking_Problems_and_How_Can_Linking_Be_Improved.
[11] 美国国家信息标准协会(NISO)电子资源标准规范(中文版):电子期刊的展示与标识[EB/OL].[2019-04-20].http://www.libconsortia.edu.cn,Standard,list.action.
[12] FOSTER A, WILLIAMS S C.We're all in this together:library faculty and staff and their reporting of electronic resource problems[J].Journal of electronic resources librarianship,2010,22(3/4):124-143.
[13] University of Toronto Libraries[EB/OL].[2019-04-20].https://onesearch.library.utoronto.ca/report-problem-online-resource-0.
[14] Karolinska Institutet University Library[EB/OL].[2019-04-20].https://kib.ki.se/en.
[15] SOMMER B.Data,data,everywhere,nor any time to think:DIY analysis of e-resource access problems[J].Journal of electronic resources librarianship,2015,27(1):26-34.
[16] TARYN R.Core competencies for electronic resource access services[J].Journal of electronic resources in medical libraries,2009,6(2):101-122.
[17] SUNSHINE C,STACIE T.Essential skills and knowledge for troubleshooting e-resources access issues in a web-scale discovery environment[J].Journal of electronic resources librarianship,2017,29(1):1-15.
[18] ANGELA R,LIISA M,BUDDY P,et al.Tools,techniques,and training:results of an e-resources trouble shooting survey[J].Journal of electronic resources librarianship,2015,27(2):88-107.
[19] 刘素清.从电子资源管理视角分析我国高校图书馆服务平台的发展[J].大学图书馆学报,2018(4):11-17.
[20] WOLFGANG H.Austrian library network and next generation library system:Alma[J].Bibliothek forschung und praxis, 2016,40(3):341-346.
[21] 窦天芳,姜爱蓉,周虹,等.清华大学学术资源发现平台的建设及思考——以"水木搜索"为例[J].图书馆杂志,2013(12):71-75.
