[Purpose/significance] Requirement has always been the key to improve service quality and level. Exploring effective knowledge service mode from the perspective of client requirement is of great significance to guarantee the knowledge service quality and improve the service level and influence of think tanks. [Method/process] Through literature review, this paper summarized the types of client requirements for think-tank knowledge service and the knowledge service modes of think tanks. Then a questionnaire survey was used to collect data from two client groups, including government employees and the public. This paper analyzed the clients’ cognition degree, intensity of requirements and service mode selection intention for think tank knowledge services, and analyzed the relationships between client requirements and knowledge service modes of think tanks through partial least squares regression model. [Result/conclusion] The cognition degree of government employees to think tank knowledge service is significantly higher than that of the public. And government employees have a better understanding of party and government think tanks, while the public has a better understanding of university think tanks. The intensity of clients’ requirements for the knowledge services of think tanks from high to low are talent support, policy research, decision-making consultation and public opinion propaganda. Clients’ willingness to choose different knowledge service modes of think tanks is, from high to low, open media, open publication, offline communication and internal cooperation. Moreover, clients’ requirements for various knowledge service modes have a significant positive impact on the different knowledge service modes of think tanks.
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