[Purpose/significance] This paper analyzes the current situation of remote service of university libraries through WeChat public platform, discuss remote service strategy of university libraries in response to public health emergencies, especially in the current special period of the COVID-19 epidemic, and provides reference for university libraries to carry out the remote service of WeChat public platform.[Method/process] Through the investigation and analysis of the WeChat data of 36 "Double First-Class" university libraries, this paper analyzed the current situation, main service contents and existing problems of remote service carried out by university libraries through WeChat public platform, and put forward corresponding optimization strategies.[Result/conclusion] WeChat has become the important platform for university libraries in remote service in the new media environment.The university libraries should make the emergency service plan. When there is a public health emergency, it should focus on resource guarantee, service guarantee, online education of readers, etc. to provide strong support for teaching, scientific research and personnel training.
Yu Mengqian
,
Gao Xiaojing
,
Zhang Yuhan
,
Yang Jiayan
. The Current Situation and Strategy of Remote Service of WeChat Public Platform in University Libraries in Public Health Emergencies——Taking 36 “Double First-Class” University Libraries as Examples[J]. Library and Information Service, 2020
, 64(15)
: 157
-164
.
DOI: 10.13266/j.issn.0252-3116.2020.15.020
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