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2020 , Vol. 64 >Issue 16: 67 - 80

DOI: https://doi.org/10.13266/j.issn.0252-3116.2020.16.008

Antecedents and Coping Strategies of WeChat Users' Regret Based on SEM and FsQCA

  • Xu Fang ,
  • Yang Jie ,
  • Tian Meng ,
  • Xu Guohu
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  • 1 School of Management, South-Central University for Nationalities, Wuhan 430074;
    2 School of Business Administration, Zhongnan University of Economics and Law, Wuhan 430073

Received date: 2019-12-15

  Revised date: 2020-02-18

  Online published: 2020-08-20

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Abstract

[Purpose/significance] With the rapid popularization and continuous penetration of social media applications, an increasing number of users are confronting the problem of overuse, which disrupts their study, work and life, causing their anxiety, regret and other negative emotions. Exploring the factors that cause users to regret and employ different coping strategies is conducive to helping social media service providers alleviate users' negative emotions and foster their loyalties, as well as shedding light on users for utilizing social media rationally.[Method/process] Taking WeChat as an example, this paper proposed an extended stressor-strain-outcome model considering the effects of users' perceived overloads and switching cost on their regret and coping strategies, and then explored the causes of their regret and coping strategies selection through employing structural equation modeling (SEM) and fuzzy-set qualitative comparative analysis (fsQCA) methods.[Result/conclusion] The results from SEM reveal that users' involvement in WeChat strengthens their perceptions of social overload, information overload, system function overload and switching cost, which in turn reinforces their regret. Furthermore, WeChat users who have stronger regret and higher switching costs are more willing to choose emotion-focused coping strategies rather than problem-focused coping ones. In addition, the findings show that self-emotion regulation fully moderates the effects of regret on coping strategies. The fsQCA results demonstrate two sufficient configurations that lead to user's regret, four ones that trigger problem-focused coping, and one that causes emotion-focused coping.

Key words： social media; perceived overloads; regret; coping strategies

Cite this article

Xu Fang , Yang Jie , Tian Meng , Xu Guohu . Antecedents and Coping Strategies of WeChat Users' Regret Based on SEM and FsQCA[J]. Library and Information Service, 2020 , 64(16) : 67 -80 . DOI: 10.13266/j.issn.0252-3116.2020.16.008

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