[Purpose/significance]The advantages and disadvantages of urban reading space are analyzed from the perspective of users of urban reading space, providing effective references for the overall development of urban reading space in China.[Method/process] This paper analyzed the current status of urban reading space construction and built a reader satisfaction evaluation index system, including 5 types of indicators: facilities, equipment, environment, resources, services, and staff. It selected Hefei City, which has the largest number of urban reading spaces among the provincial capital cities, through face-to-face visits, face to face conducted an empirical investigation on the urban reading space in Hefei and issue reasonable suggestions in the form of a questionnaire distributed to and recycled by readers.[Result/conclusion] Through empirical analysis, it can be seen that urban reading space reader satisfaction is ranked from low to high as urban reading space resources, facilities and equipment indicators, service indicators, environmental indicators, and staff indicators. By analyzing readers' satisfaction with each indicator and its internal composition, it is targeted proposed measures to optimize the future development of urban reading space, including: broadening access to urban reading space resources, improving the construction of digital resources and accelerating the rate of resource update, attaching importance to and adding emergency lighting settings, and finding the balance between learning and entertainment facilities.
Yan Beini
,
Liu Qingqing
. An Empirical Analysis of Reader Satisfaction in Urban Reading Space[J]. Library and Information Service, 2020
, 64(17)
: 84
-94
.
DOI: 10.13266/j.issn.0252-3116.2020.17.009
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