[Purpose/significance] This study aims to explore the change of information needs of college students, the importance of different information needs, and the extent their information needs are satisfied under the circumstances of public health emergencies (PHE). The study further identifies features of information satisfied at high and low level.[Method/process] Through preliminary investigation, this study identified the types of college students' information needs in the context of PHE, including disease-related, self-related, social related and school related information. Totally 556 valid questionnaires were collected.[Result/conclusion] The results indicate that under the PHE, college students need different types of information, including disease prevention, treatment and development, government actions, and the impact of events on learning and life. The information students are highly satisfied has some salient characteristics, such as quantification, clear expression, authoritative information source, and audio-visual information source; the information not satisfied is usually uncertain, complex, unclear, and lack of authority information source. The results can help provide more accurate information for college students in the context of PHE. It can also inform the government in the management and release of PHE-related information, for better meeting the information needs of college students.
Li Yuelin
,
Zhang Jianwei
,
Bao Honghong
. Information Needs and Satisfaction of College Students in the Context of Public Health Emergencies[J]. Library and Information Service, 2020
, 64(22)
: 85
-95
.
DOI: 10.13266/j.issn.0252-3116.2020.22.009
[1] AFIFI W. Toward a theory of motivated information management[J]. Communication theory, 2004, 14(2):167-190.
[2] ATKIN C. Anticipated communication and mass media information-seeking[J]. Public opinion quarterly, 1972, 36(2):188-199.
[3] KUHLTHAU C. Longitudinal case studies of the information search process of users in libraries[J]. Library & information science research, 1988, 10(3):251-304.
[4] AFIFI W, MORSE C. Expanding the role of emotion in the theory of motivated information management[M]//Uncertainty, information management, and disclosure decisions:theories and applications. New York:Routledge, 2009.:87-105.
[5] BRASHERS D. Communication and uncertainty management[J]. Journal of communication. 2001,51(3):477-497.
[6] 李月琳,王姗姗.面向突发公共卫生事件的相关信息发布特征分析[J].图书与情报,2020(1):27-33,50.
[7] CASE D, GIVEN L. Looking for information:a survey of research on information seeking, needs, and behavior[M]. 4th edition. Bradford:Emerald, 2016.
[8] TAYLOR R. Question-Negotiation and information seeking in libraries[J]. College and research libraries, 1968, 29(3):178-194.
[9] BELKIN N. Anomalous states of knowledge as a basis for information retrieval[J]. Canadian journal of information science, 1980,5(1):133-143.
[10] BELKIN N, ODDY R, BROOKS H. ASK for information retrieval:part I. background and theory[J]. Journal of documentation, 1982, 38(2):61-71.
[11] DERVIN B. Information as a user construct:the relevance of perceived information needs to synthesis and interpretation[M]//Knowledge structure and use:implications for synthesis and interpretation. Philadelphia:Temple University Press, 1983.
[12] SAVOLAINEN R. Conceptualizing information need in context[J]. Information research, 2012, 17(4):94-105.
[13] COLE C, LEIDE J, BEHESHTI J, et al. Investigating the anomalous states of knowledge hypothesis in a real-life problem situation:a study of history and psychology undergraduates seeking information for a course essay[J]. Journal of the American Society for Information Science and Technology, 2005, 56(14):1544-1554.
[14] SARKAR S, MITSUI M, LIU J, et al. Implicit information need as explicit problems, help, and behavioral signals[J/OL]. Information processing & management.[2020-03-24].https://doi.org/10.1016/j.ipm.2019.102069.
[15] KUHLTHAU C. A principle of uncertainty for information seeking[J]. Journal of documentation, 1993, 49(4):339-355.
[16] 戴伟,余乐安,汤铃,等.非常规突发事件公共恐慌的政府信息公布策略研究:基于Multi-Agent模型[J].系统工程理论与实践,2015,35(3):641-650.
[17] LAZARUS R. Emotion and adaptation[M]. New York:Oxford University Press, 1991.
[18] BERGER C. Strategic and nonstrategic information acquisition[J]. Human communication research, 2006, 28(2):287-297.
[19] BABROW A. Communication and problematic integration:understanding diverging probability and value, ambiguity, ambivalence, and impossibility[J]. Communication theory, 2006, 2(2):95-130.
[20] ADLER S, MCGRAW S, MCKINLAY J. Patient assertiveness in ethnically diverse older women with breast cancer:challenging stereotypes of the elderly[J]. Journal of aging studies, 1998, 12(4):331-350.
[21] PETERS S, STANLEY I, ROSE M, et al. Patients with medically unexplained symptoms:sources of patients' authority and implications for demands on medical care[J]. Social science & medicine, 1998, 46(4/5):559-565.
[22] MISHEL M. Reconceptualization of the uncertainty in illness theory[J]. Image:the journal of nursing scholarship, 1990, 22(4):256-262.
[23] 盛昀. 药品危机事件中网络议程设置对公众认知的影响分析[D].上海:上海外国语大学,2011.
[24] 李纲,陈璟浩.突发事件网络新闻与网民信息需求表达的协整分析——基于问题胶囊事件的实证研究[J].信息资源管理学报,2013,3(2):59-66.
[25] 盛秋艳,刘学和.Internet环境下高校学生信息需求与信息素质教育[J].现代情报,2003(12):191-192,184.
[26] YI Z. International student perceptions of information needs and use[J]. The journal of academic librarianship, 2007, 33(6):666-673.
[27] NWAGWU W. Information sources and information needs of postgraduate students in engineering and arts in the University of Ibadan, Nigeria[J]. Collection building, 2012, 31(2):66-77.
[28] 朱援越,刘学和.大学生的信息需求与信息素养浅析[J].现代情报,2003(8):218-219.
[29] MAJID S, HAYAT I, PATEL R. Information needs and seeking behaviour of business students[J]. Singapore journal of library & information management, 2012,41(10):14-35.
[30] KAHOUEI M, ESKROOTCHI R, AZAR F. Understanding of medical students' information needs in emergency cases:the implications for emergency management in teaching hospitals of Iran[J]. Iranian red crescent medical journal, 2011, 13(1):60-61.
[31] RAMNAH T. Information needs and information seeking behaviors of social science graduate students in Malaysian Public Universities[J]. International journal of business and social science,2011,2(4):137-143.
[32] TOMASZEWSKI R. Information needs and library services for doctoral students and postdoctoral scholars at Georgia State University[J]. Science & technology libraries, 2012, 31(4):442-462.
[33] OLADOKUN O, AINA L. Library and information needs and barriers to the use of information sources by continuing education students at the University of Botswana[J]. Information development, 2009, 25(1):43-50.
[34] ROWLAND F, RUBBERT I. An evaluation of the information needs and practices of part-time and distance-learning students in the context of educational and social change through lifelong learning[J]. Journal of documentation, 2001, 57(6):741-762.
[35] SAFAHIEH H, SINGH D. Information needs of international students at a Malaysian University[C]//Proceedings of the Asia-Pacific conference on library & information education & practice 2006(A-LIEP 2006). Singapore:Nanyang Technological University Press, 2006:21-34.
[36] ROSEMARY N. Information needs and seeking behaviour of students in two universities in IMO State, Nigeria[EB/OL]. Library philosophy & practice(e-journal)[2020-09-06]. https://digitalcommons.unl.edu/libphilprac/966/.
[37] KUHLTHAU C. The role of experience in the information search process of an early career information worker:perceptions of uncertainty, complexity, construction, and sources[J]. Journal of the American Society for Information Science, 1999, 50(5):399-412.
