SERVICE RESEARCH

Research on User Requirement-oriented Audio Reading Service of University Library

  • Xiao Xue ,
  • Xing Chang ,
  • Li Mingzhao
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  • 1 Department of Information Resources Management, Business School, Nankai University, Tianjin 300071;
    2 Tianjin Nankai High School Library, Tianjin 300100;
    3 Deloitte Touche Tohmatsu CPA Ltd., Jinan 250000

Received date: 2020-08-19

  Revised date: 2021-01-04

  Online published: 2021-06-02

Abstract

[Purpose/significance] Audio reading has become a new growth point in national reading, and younger users have been the main users. By studying the audio reading requirements of university students, the research aims to provide a feasible way for detailed analysis of user requirements and clarify the focus and priority of library work, which help university library to deeply understand the audio reading requirements of university students and adopt targeted service strategies.[Method/process] Using the questionnaire survey method, the research investigates the audio reading behavior of college students, the cognition and utilization of the library audio reading service, and the audio reading requirements, and classifies the requirements based on the Kano model, and analyzes the main measures university library should take based on the QFD model.[Result/conclusion] More than half of respondents have audio reading experience, but they have insufficient knowledge and utilization of audio reading resources from their university library. However, most of them think it is necessary for university library to develop audio reading services. Users' requirement items can be classified to two categories:more than half of them are attractive requirements and a small number are indifferent requirements. The quality of resource content, retrieval and acquisition play an important role in improving user satisfaction. The focus of library work should be to optimize the system platform function and performance, improve the quality of audio reading resources, and provide high-performance equipment to create high quality audio space, strengthen publicity and promotion.

Cite this article

Xiao Xue , Xing Chang , Li Mingzhao . Research on User Requirement-oriented Audio Reading Service of University Library[J]. Library and Information Service, 2021 , 65(8) : 21 -32 . DOI: 10.13266/j.issn.0252-3116.2021.08.003

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