[Purpose/significance] From the perspective of user experience, the paper integrates the indicators that affect service quality, service capabilities and service satisfaction to construct an evaluation index system to guide mobile library system providers to improve their products.[Method/process] Based on previous literature and related reviews, after discussing with some experts, 16 indicators in four categories were selected to construct an evaluation index system for mobile library system from the perspective of user experience, and then used Analytic Hierarchy Process to determine the weight of these indicators.[Result/conclusion] The mobile library system should increase the supply of electronic databases and multimedia resources to meet the needs of users for digital information resources. The mobile library system should further improve the functions of online downloading and online reading, so as to help users effectively use the collection resources to serve their work and study. The mobile library system should continuously optimize system performance and human-computer interaction interface, thereby simplifying the operation logic and improving the user' experience.
Yang Cen
,
Shao Bo
. Construction of Evaluation Index System of Mobile Library System[J]. Library and Information Service, 2021
, 65(12)
: 65
-72
.
DOI: 10.13266/j.issn.0252-3116.2021.12.006
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