[Purpose/significance] At present, the construction of subject service platform in university libraries has entered a bottleneck period, and the Internet virtual academic community is developing continuously. Introducing the service of virtual academic community into subject service platform will improve the communication mode of platform users, improve the efficiency of communication between users and subject librarians, and provide a platform for scientific research cooperation between users. [Method/process] The services provided by the subject service platform and the virtual academic community were summarized through the network survey. The needs of the network academic services were classified by using the questionnaire survey method and Kano model, and the function priority was analyzed. [Result/conclusion] By integrating the services provided by the subject service platform and the virtual academic community, 26 services were obtained, which were divided into four types: must-be, attractive, one-dimensional and indifferent and the improvement strategies of FULink subject service platform were put forward for each type.
Wang Aonan
,
Zhan Qingdong
. Research on the Optimization of Subject Service Platform Based on Kano Model——Taking FULink Subject Service Platform as An Example[J]. Library and Information Service, 2021
, 65(15)
: 100
-110
.
DOI: 10.13266/j.issn.0252-3116.2021.15.012
[1] 初景利.学科服务概论[C]//CALIS建设项目学科馆员培训.上海:CALIS,2010.
[2] 程亚茹. 基于LibGuides的中美学科服务平台应用比较研究[D].太原:山西大学,2018.
[3] 郑德俊,王敏,李杨,等.高校图书馆学科服务平台用户参与行为研究——以LibGuides为例[J].国家图书馆学刊,2020,29(2):89-101.
[4] 刘景亮,于海涛,裴丽,等.基于Hadoop2.0+Html5技术的学科服务平台设计与实现——以黑龙江中医药大学为例[J].图书馆学研究,2018(21):58-62,75.
[5] 朱鹏威."互联网+图书馆"视域下的高校学科服务平台建设研究[J].情报科学,2018,36(4):91-94,110.
[6] 杨华玲.基于SNS的高校图书馆学科服务平台建设研究[J].图书与情报,2012(3):104-106.
[7] MOHAMMAD M, LAZIM Y, ROSLE S. Academic social network sites:opportunities and challenges[J]. International journal of engineering & technology, 2018, 7:133-136.
[8] 张宁,袁勤俭.学术社交网络信息质量的治理和提升[J].图书情报工作,2019,63(23):79-86.
[9] 詹庆东.大学城图书馆联盟建设新模式研究[M]. 北京:海洋出版社,2016:28-29.
[10] 张妙霞.基于区域图书馆联盟的共享学科服务平台建设——以福建省高校数字图书馆(FULink)为例[J].莆田学院学报,2019,26(4):96-102.
[11] KANO N,SERAKU N,TAKAHASHI F,etc. Attractive quality and must-be quality[J].The journal of Japanese society for quality control,1984,14(2):39-48.
[12] 邹农基.面向CRM的客户知识获取理论与方法研究[M].哈尔滨:哈尔滨工程大学出版社,2009:117.
[13] 赵文军,刘耀,李超良.高校图书馆移动阅读服务需求分类及满意度提升研究[J].图书情报工作,2019,63(24):86-96.
[14] 翟明明. 基于Kano模型的高校图书馆虚拟学习共享空间用户需求研究[D].太原:山西大学,2019.
[15] 施衍如.基于Kano模型的少儿图书馆服务质量影响因素分类研究[J].图书馆,2019(10):106-111.
[16] 李梦楠,周秀会.基于Kano模型的高校图书馆微信公众号服务内容分类和供给优先序研究[J].图书情报工作,2019,63(10):39-47.
[17] 易明,宋进之,李梓奇.基于Kano模型的高校智慧图书馆功能需求研究[J].图书情报工作,2020,64(14):45-53.
[18] 陈忆金,潘沛,赵一鸣.基于Kano模型的高校图书馆用户健康信息服务需求研究[J].图书馆论坛,2020,40(12):117-126.
[19] 赵文军,刘耀,李超良.高校图书馆移动阅读服务需求分类及满意度提升研究[J].图书情报工作,2019,63(24):86-96.
[20] 蔡培,卢章平,王正兴.高校科研支持服务项目分析与选择[J].图书情报工作,2019,63(10):31-38.
[21] 雷晓庆,刘荣芳,景娴.基于Kano模型的公共档案馆网络信息服务要素分类研究[J].档案学研究,2018(05):112-118.
[22] LEE M C, NEWCOMB J F.Applying the Kano methodology to meet customer requirements:NASA's microgravity science program[J].Quality management journal, 1997, 4(3):95-106.
[23] BERGER C,BLAUTH R,BOGER D. Kano's methods for understanding customer-defined quality[J]. Center for quality management journal,1993,2(4):3-36.
[24] KANO N. Life cycle and creation of attractive quality[C].Proceedings of the 4th QMOD conference.Link ping:Link pings Universitet,2001:18-36.
