[Purpose/significance] Knowledge service is an important measure to empower the high-quality development of library undertakings. Exploring the influencing factors and action mechanism is of great significance to enhancing the knowledge service efficiency of university libraries.[Method/process] This paper obtained multi-source text data through semi-structured interviews, knowledge question and answer platforms and social platforms, used grounded theory to extract knowledge service elements from the data, and analyzed the influencing factors and action mechanism of knowledge service efficiency from the elements.[Result/conclusion] The main influencing factors of knowledge service efficiency are guarantees, cognitions and behaviors. Guarantee factors affect knowledge services efficiency in the 5 dimensions of ecological elements. Cognitive factors and behavioral factors affect the 12 dimensions of perceptual, active, and interactive elements. Affect knowledge services efficiency. The enlightenment for improving knowledge service efficiency is to construct an academic community, develop professional insights, stimulate knowledge service initiative, and realize value co-creation.
Tu Yuhong
,
Yao Wei
,
Yang Xiaoping
. Research on the Influencing Factors and Action Mechanism of Knowledge Service Efficiency of University Libraries[J]. Library and Information Service, 2021
, 65(24)
: 71
-79
.
DOI: 10.13266/j.issn.0252-3116.2021.24.008
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